Privacy Policy
1. Data Protection at a Glance – General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on data protection, please refer to our privacy policy listed below this text.
Data collection on this website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the section “Information on the Responsible Party” in this privacy policy.
How do we collect your data?
Your data is collected, on the one hand, when you provide it to us. This may, for example, be data that you enter into a contact form.
Other data is collected automatically or with your consent when you visit the website by our IT systems. This includes mainly technical data (e.g. internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders, or other business inquiries.
What rights do you have regarding your data?
You have the right at any time to obtain free information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time with effect for the future. Furthermore, you have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.
For this and other questions regarding data protection, you can contact us at any time.
Analysis tools and third-party tools
When you visit this website, your browsing behavior may be statistically evaluated. This is primarily done using so-called analysis programs.
Detailed information about these analysis programs can be found in the following privacy policy.
2. Hosting
This website is hosted externally. The personal data collected on this website is stored on the servers of the host(s). This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.
External hosting is carried out for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of providing our online offering securely, quickly, and efficiently through a professional provider (Art. 6(1)(f) GDPR). If consent has been requested, the processing is based exclusively on Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
Our host(s) will only process your data to the extent necessary to fulfill their service obligations and will follow our instructions regarding this data.
We use the following host(s):
united-domains GmbH Gautinger Straße 10 82319 Starnberg Deutschland
3. General Information and Mandatory Disclosures – Data Protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.
We point out that data transmission over the Internet (e.g. when communicating by email) may have security gaps. Complete protection of data from access by third parties is not possible.
Information on the responsible party
The responsible party for data processing on this website is:
uptain GmbH
Obergrünewalder Str. 8A
42103 Wuppertal
Represented by:
Julian Craemer
Telephone: +49 (0) 40 696 39 10 30
E-Mail: info@uptain.de
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Storage duration
Unless a more specific storage period is stated in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted—unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, the data will be deleted once those reasons no longer apply.
General information on the legal basis for data processing on this website
If you have consented to data processing, we process your personal data based on Art. 6(1)(a) GDPR and, where special categories of data are processed according to Art. 9(1) GDPR, on Art. 9(2)(a) GDPR. In the case of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your device (e.g. via device fingerprinting), data processing is additionally based on § 25(1) TDDDG. Consent can be revoked at any time.
If your data is required to fulfill a contract or to carry out pre-contractual measures, we process it based on Art. 6(1)(b) GDPR. Furthermore, we process your data if it is necessary to fulfill a legal obligation based on Art. 6(1)(c) GDPR. Data processing may also be based on our legitimate interests under Art. 6(1)(f) GDPR. The specific legal basis applicable in each individual case is detailed in the following sections of this privacy policy.
Recipients of personal data
As part of our business activities, we work with various external parties. In some cases, it is necessary to transfer personal data to these external parties. We only disclose personal data to external parties if it is required for the fulfillment of a contract, if we are legally obligated to do so (e.g. disclosure to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the data transfer.
When using processors, we only pass on personal data of our customers based on a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.
Withdrawal of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can revoke a previously given consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)
If the data processing is based on Art. 6(1)(e) or (f) GDPR, you have the right to object at any time, for reasons arising from your particular situation, to the processing of your personal data; this also applies to profiling based on these provisions. You can find the respective legal basis for the processing in this privacy policy. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims (objection according to Art. 21(1) GDPR).
If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for such advertising; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will no longer be used for direct marketing purposes thereafter (objection according to Art. 21(2) GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, place of work, or the location of the alleged infringement. This right to lodge a complaint exists without prejudice to other administrative or judicial remedies.
Right to data portability
You have the right to receive data that we process automatically based on your consent or in fulfillment of a contract, and to have this data transmitted to yourself or a third party in a common, machine-readable format. If you request the direct transfer of data to another controller, this will only be done to the extent technically feasible.
Access, correction, and deletion
You have the right, within the scope of the applicable legal provisions, at any time to receive free information about your stored personal data, its origin, recipients, and the purpose of data processing, as well as, if applicable, the right to correct or delete this data. For this and other questions concerning personal data, you can contact us at any time.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time to exercise this right. The right to restriction of processing applies in the following cases:
If you dispute the accuracy of your personal data stored with us, we generally need time to verify this. During the verification period, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was or is unlawful, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you require it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection under Art. 21(1) GDPR, a balancing of interests between your interests and ours must be carried out. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data may only be processed — aside from storage — with your consent or for the assertion, exercise, or defense of legal claims, to protect the rights of another natural or legal person, or for important reasons of public interest of the European Union or a member state.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the site operator. You can recognize an encrypted connection by the change in the browser’s address bar from “http://” to “https://” and by the padlock symbol in your browser’s address bar.
When SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.
4. Data collection on this website — Cookies
Our websites use so-called “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after you end your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.
Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g., cookies for processing payment services).
Cookies serve various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies can be used to analyze user behavior or for advertising purposes.
Cookies that are necessary for the electronic communication process, to provide certain functions you desire (e.g., shopping cart function), or to optimize the website (e.g., cookies to measure web audience) are stored based on Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure the technically error-free and optimized provision of its services. If consent has been requested for the storage of cookies and similar recognition technologies, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); consent can be revoked at any time.
You can configure your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser. Disabling cookies may restrict the functionality of this website.
You can find information about which cookies and services are used on this website in this privacy policy.
5. Plugins and Tools – Google Fonts
This site uses so-called Google Fonts for the uniform display of fonts, which are provided by Google. When you visit a page, your browser loads the required fonts into its browser cache to display texts and fonts correctly.
To do this, the browser you use must establish a connection to Google’s servers. This allows Google to become aware that this website was accessed via your IP address. The use of Google Fonts is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the uniform display of fonts on their website. If consent has been requested, processing is carried out exclusively based on Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
If your browser does not support Google Fonts, a standard font from your computer will be used.
Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.
Use of Hotjar
We use Hotjar to better understand the needs of our users and to optimize the offerings and experience on this website. Using Hotjar’s technology, we gain better insights into user experiences (e.g., how much time users spend on which pages, which links they click, what they like and dislike, etc.), which helps us tailor our offerings based on user feedback. Hotjar works with cookies and other technologies to collect data about user behavior and their devices, including the device’s IP address (which is collected and stored only in anonymized form during your website use), screen size, device type (unique device identifiers), information about the browser used, location (only country), and preferred language for displaying our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.
Use of Google Workspace APIs
Our application complies with the Google API Services User Data Policy. We ensure that data retrieved via the Google Workspace APIs is used exclusively to provide the requested functions. This data is not used for the development, improvement, or training of general AI (Artificial Intelligence) or ML (Machine Learning) models. Protecting your data and your privacy is our highest priority.
Use of Google Analytics
We use Google Analytics to analyze website usage. The data obtained is used to optimize our website and advertising efforts.
Google Analytics is provided to us by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google processes the website usage data on our behalf and is contractually obligated to take measures to ensure the security and confidentiality of the processed data.
During your visit to the website, the following data is transmitted to Google, among others:
- Pages visited
- Achievement of “website goals” (e.g., contact requests and newsletter sign-ups)
- Your behavior on the pages (for example, time spent, clicks, scroll depth)
- Your approximate location (country and city)
- Your internet address (IP address)
- Technical information such as browser, internet provider, device, and screen resolution
- Source of your visit (i.e., from which website or advertising medium you came to us)
- A randomly generated user ID
No personal data such as name, address, or contact details are transmitted to Google Analytics.
This data is transmitted to Google servers in the USA. We point out that the data protection level in the USA cannot be guaranteed to be the same as within the EU.
Google Analytics stores cookies in your web browser for a duration of two years from your last visit. These cookies contain a randomly generated user ID, which allows you to be recognized on future visits to the website.
The recorded data is stored together with the randomly generated user ID, which enables the analysis of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored indefinitely in aggregated form.
If you do not agree with the data collection, you can prevent it by installing the browser add-on to disable Google Analytics or by rejecting the cookies via our cookie settings dialog.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that aims to ensure compliance with European data protection standards when processing data in the USA. Every company certified under the DPF commits to adhering to these data protection standards. For more information, please visit the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.